Public Participation in Crowdsourcing Policy Making through Digital Platforms Sukardi1, Chandra Dinata2, Listanto Tri Utomo3, Akbar Pandu Dwinugraha4, Ahmad Luthfi5, I Made Arie Widhiastana Putra6,
University of Merdeka Malang
Abstract
This study aims to investigates public participation in crowdsourcing policy making through digital platforms as an innovative approach to enhance inclusiveness, transparency, and accountability in public governance. Using a mixed methods approach, the research integrates quantitative survey data and qualitative insights from in-depth interviews and focus group discussions with key stakeholders. Quantitative analysis measured variables such as digital literacy, perceptions of benefits, ease of use, and participation experiences, while qualitative analysis explored motivations, barriers, and expectations for digital engagement. The findings indicate that respondents generally possess high levels of digital literacy and internet access, with positive perceptions of the benefits of crowdsourcing, particularly in improving communication with government, promoting accountability, and enhancing policy transparency. However, trust in the effectiveness of online participation remains moderate, influenced by concerns over data security, inclusivity, and government responsiveness. Perceptions of ease of use are high, with strong willingness to adopt digital platforms, yet participation levels are still constrained by socio-technical and psychological factors. The study proposes design principles for inclusive, user-friendly, and secure digital platforms that support real-time interaction between citizens and government. These include clear usage guidelines, transparent follow-up mechanisms, multi-channel accessibility, and robust privacy protections. The research concludes that successful implementation of crowdsourced policy making in Indonesia requires not only technological readiness but also supportive regulations, continuous public outreach, and strategies to build trust. The findings provide a conceptual and practical foundation for developing digital crowdsourcing models tailored to the socio-political context of developing countries
Keywords: crowdsourcing- digital participation- e-governance- policy making- public value
