The Impact Of Digitalization On Human Resource Change Management In The Government Sector: Systematic Literature Review Dheo Alghiffar Rivand, Harnida Wahyuni Adda
Student of Management Undergraduate Study Program, Faculty of Economics and Business, Tadulako University
Abstract
This study explores the impact of digitalization on human resource (HR) change management in the government sector through a literature review approach. With the rapid advancement of digital technology, governments in various countries, including Indonesia, have adopted digital innovations to enhance the efficiency and quality of public services. However, the implementation of digitalization in the government sector presents new challenges, particularly in the context of HR change management, which involves technological adaptation, digital literacy enhancement, and organizational culture transformation. This study employs a systematic literature review method, analyzing 35 journals from reputable sources. The analysis reveals that approximately 62% of the literature records a positive impact of digitalization on HR change management, such as increased operational efficiency and employee engagement. However, 38% of the literature highlights obstacles such as low technological competency among civil servants (ASN) and budget limitations for training and digital infrastructure development. The literature review also indicates that digitalization not only transforms work processes but also affects organizational structure and communication patterns within the government environment. Based on these findings, it is recommended that the government strengthen the digital literacy of ASN through training and build infrastructure to support optimal digital technology implementation. This study is expected to provide insights for stakeholders in the government sector in designing more adaptive HR change management strategies in the digital era
Keywords: Digitalization, Change Management, Human Resources, Government Sector
