The Effect of Burnout and Workload on Quiet Quitting with Work Motivation as a mediating variable in Bank Muamalat Surabaya branch employees Naufal Sulthan, Ryan Basith Fasih Khan
Faculty of Management, UIN Maulana Malik Ibrahim Malang JL Gajayana No 52, Malang 5144, Indonesia
Abstract
This study aims to test and analyze the influence of burnout on quiet quitting, the influence of workload on quiet quitting, the influence of work motivation on quiet quitting, the influence of burnout on quiet quitting is mediated by work motivation, and the influence of workload on quiet quitting is mediated by work motivation among employees at Bank Muamalats Surabaya branch. The study utilizes an explanatory research approach. For this study, it uses random probability sampling to collect samples from a total fixed population of 77 employees, with 59 questionnaires returned. The data were analyzed and tested using SmartPLS 4. The research results show that: (1) Burnout variable has a significant and positive effect on quiet quitting among employees at the Bank Muamalat Surabaya branch. (2) Workload variable affects quiet quitting among these employees. (3) Work motivation variable does not have a significant negative effect on quiet quitting. (4) Work motivation variable cannot mediate the effect of burnout on quiet quitting. (5) Work motivation variable cannot mediate the effect of workload on quiet quitting
