Literature Review Emotional Intelligence in the Workplace : Its Effect on Employee Job Satisfaction Nur Fadillah, Andi Indriani Ibrahim, Ni Komang Winda Puja Astuti, Eris Hizkia Balla
1 Student of Management Undergraduate Study Program, Faculty of Economic and Business, Tadulako University
2 Management Undergraduate Study Program, Faculty of Economic and Business, Tadulako University
3 Student of Management Undergraduate Study Program, Faculty of Economic and Business, Tadulako University
4 Student of Management Undergraduate Study Program, Faculty of Economic and Business, Tadulako University
Abstract
Emotional intelligence (EI) is receiving increasing attention in the workplace, as it plays animportant role in shaping interactions between employees and increasing job satisfaction. This article explains the relationship between emotional intelligence and employee jobsatisfaction and the factors that mediate the relationship. Using a literature approach, this study found that employees with high levels of emotional intelligence are better able to cope with stress, communicate more effectively, and develop harmonious relationships in theworkplace. The results show that improving emotional intelligence through training increases employee happiness and job satisfaction, and creates a positive organizational culture.
