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Reply from Ms. Yessy Bella Anggraeni
2022.12.21 13:39:41
Thank you for the question, Mr. Imam.
Tiktok is just one of the new media for sharing an eWOM message through a short
video. To clarify, Electronic Word of Mouth is a marketing concept of consumer^s
freedom to deliver their thoughts or any information about a product, service,
brand, etc., on an internet basis. Thus, throughout containing those messages,
despite the format of the message (text or video), it includes as an eWOM.
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