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Abstract ABS-313

Prototype Whatsapp Bot Based Drug Consultation Novita Putri Dewita Sari 1 , Nafa Umma 1, Riza Nur Afifah 1 , Maulana Yusuf Baharudin 1 , Prasojo Pribadi 1.2* , Setiyo Budi Santoso 1.2 Corresponding Author: Nafa Umma

Question from Mr. Setiya Nugroho 2022.12.21 15:07:11 At the Conclusion, it says that using WhatsApp as a media for consulting and services in pharmacies can simplify and also speed up the service of community needs. What are the parameters of simplify and speed up to measure it.

Reply from Ms. Nafa Umma 2022.12.21 18:42:32 thank you for the question, one of the main parameters that can be used in this research is user experience. research by Jindal et al (2020) conducting a survey found that chatbot-based systems have potential uses compared to applications. Here are the survey results: 1. Quick answers to simple questions (Chatbots, 69% | Apps, 51%) 2. Get 24 hour service (Chatbots, 62% | Apps, 54%) 3. Quick answers to complex questions (Chatbots, 38% | Apps, 28%) 4. Ability to register complaints easily (Chatbots, 38% | Apps, 28%) 5. Get detailed/expert answers (Chatbots, 28% | Apps, 27%) Thank you

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