At the Conclusion, it says that using WhatsApp as a media for consulting and
services in pharmacies can simplify and also speed up the service of community
needs. What are the parameters of simplify and speed up to measure it.
Replies:
thank you for the question, one of the main parameters that can be used in this
research is user experience. research by Jindal et al (2020) conducting a survey
found that chatbot-based systems have potential uses compared to applications.
Here are the survey results:
1. Quick answers to simple questions (Chatbots, 69% | Apps, 51%)
2. Get 24 hour service (Chatbots, 62% | Apps, 54%)
3. Quick answers to complex questions (Chatbots, 38% | Apps, 28%)
4. Ability to register complaints easily (Chatbots, 38% | Apps, 28%)
5. Get detailed/expert answers (Chatbots, 28% | Apps, 27%)
thanks for the map, it^s true that there are currently so many medical applications.
However, to access the application, users need to download the application or visit
certain websites. WhatsApp Bot is here to facilitate pharmaceutical services without
having to download other applications because the system is already in WhatsApp.
As we know, people are very familiar with this application. this is reinforced from
data from Hootsuite (2022) that new Whatsapp users increased by 47% from the
previous year. From this data, it can be seen that there is a potential use of
whatsaap in pharmaceutical or health services.
Thanks for the question, the potential for incorrect prescriptions in pharmaceutical
services on Whatsaap Bot is very small because of the use of technology to prevent
prescription writing errors. In addition, this service is also under the supervision of
pharmacists who are trained in the field of technology. As for the possibility of
privacy problems, it is also very small because of the guarantee of confidentiality of
user data and the existence of a pharmacist professional code of ethics.
