ITIL V4 Implementation To Improve Service Value in PT. ABCD Ali Maksum, Yudha Abimanyu, Langgeng Listiyoko
UNIVERSITAS RAHARJA
UNIVERSITAS MUHAMMADIYAH BANTEN
Abstract
In term of maintain good customer relationship need to be considering service value by implementing ITIL V4. As a standard of customer service, ITIL V4 then become more famous in global business. This research measure how effective service improvement implementation regarding corporate sustainability and of course business sales achievement.
Keywords: ITIL V4, service value, sales achievement
