Analysis of The Implementation of Good Governance Uses a Balanced Scorecard in The Field of Education Khusnul Khotimah (a*), Netty Karnati (b), Sutjipto (c)
a) Education Management, Universitas Negeri Jakarta, Indonesia.
*khusnulkhotimah_7617140205[at]mhs.unj.ac.id
b)Science Education, Universitas Negeri Jakarta, Indonesia
c) Education Management, Universitas Pancasila, Jakarta, Indonesia
Abstract
Bureaucratic reform is an important agenda in government administration. An important agenda in the administration of government includes the implementation of good government governance as a form of transparency and public accountability for governance. In East Kalimantan^s education development strategy, the local government through the Education Office is committed to providing education that is open, equitable and fair. Educational opportunities are wide open through programs launched in the grand educational design, namely Kaltim Cemerlang. The purpose of this study was to determine how the implementation of good governance, especially in the education sector in the East Kalimantan Provincial Education Office, using a balanced scorecard. The results show that transparency and accountability have been fulfilled as a form of accountability to the community, although there has been no implementation of customer satisfaction surveys to the community and employee satisfaction as a form of internal business processes. The results of this study also indicate that the use of the budget can be submitted by schools and reported openly through the official website of the East Kalimantan provincial government. It is hoped that the balanced scorecard can assist government administrators in planning and evaluating government programs to provide better education services.
Keywords: Local Governance, Education, Transparancy, Accountability, Kaltim Cemerlang
