Empowering leadership and Employee task performance within a state-owned digital telecommunication company: mediating effect of work engagement Fetty Fajriati Anwar, MA
Universitas Negeri Jakarta/ Jakarta State University - Indonesia
Abstract
Mobile and fixed broadband business is growing rapidly in Indonesia telecommunication sector. A state-owned digital telecommunication company, Telkom, plays a major role in addressing the needs of Indonesian digital society by providing triple-play service comprises internet, home telephone and IPTV. In order to a better serve to the customers, Telkom depends upon its employees performance to fulfil their tasks. Therefore, the employees need leaders to empower them. Empowering leadership becomes an important style of leadership to activate employees engagement and influence employees task performance. The aim of this study is to check the effect of empowering leadership on employee task performance through the effect of employee work engagement. A randomly selected sample of 132 employees has been collected for the purpose of data analysis. After analysing questionnaires through structural equation modelling (SEM) approach, the result supported the hypotheses of direct and mediated effects of empowering leadership on employee task performance. Empowering leadership is a significant driver for work engagement, which in turn affects the task performance of employees.
Keywords: Telecommunication company, Empowering Leadership, Work Engagement, Task Performance
