Factors Affecting Employee Performance in the Malaysian Logistics Industry: A quantitative study design Abdul Mughis Zolkifli (a) - Mehran Doulatabadi1 (a)*- Azizah Yusof (b)- Hajime Ushimaru (c)
(a) Universiti Teknikal Malaysia Melaka, Malaysia
(b) INTI International University, Malaysia
(c)Meiji University, Japan
* mehran[at]utem.edu.my
Abstract
Employee performance, particularly among production operators, plays a crucial role in enhancing organizational efficiency and competitiveness in today^s rapidly evolving logistics and supply chain sector. Despite its importance, limited research has examined how training, organizational culture, and supervisory support collectively influence employee outcomes in this context. This study investigates these factors through the lens of the Resource-Based View (RBV), emphasizing internal resources such as human capital, leadership, and cultural alignment as drivers of sustainable performance. A quantitative research design was adopted, utilizing a structured survey distributed to 109 production operators selected via stratified random sampling. The analysis focuses on assessing the magnitude and significance of relationships between training relevance, cultural cohesion, supervisory support, and employee performance. The findings are expected to provide actionable insights for logistics and supply chain organizations aiming to enhance workforce productivity and align human resource strategies with performance objectives, particularly in the Industry 4.0 environment.
Keywords: Employee Performance- Logistics and Supply Chain- Organizational Culture- Supervisory Support
