Empowering Micro Retailers through Mobile Point-of-Sale Systems: Technological Advantage as a Basis for Policy Innovation Jesus Remar C. Dassun, DBA jesusdassun@ucu.edu.ph Price John Michael A. Queriones querionesprince@gmail.com Julia Stella L. Bawayan juliabawayannn@gmail.com Nathaniel M. Bendillo nathan0926az@gmail.com Jorinalyn R. Carino jorinalyncarino@gmail.com Jobelle D. Dulay, jobelled.dulay@gmail.com Dianna Lynn L. Molina dnnlynn21@gmail.com
College of Business Management and Accountancy
Urdaneta City University
Urdaneta City, Pangasinan, Philippines 2428
Abstract
Mobile point-of-sale (mPOS) systems are increasingly being adopted, this is an alternate solution for more affordable and portable as compared to traditional point-of-sale technologies, it offers micro-retailers a practical tool for digital indulgence. While previous research have highlights the technological advantages of mPOS, there are few research that critically assessed their practical effectivity in the operations of retail businesses. This research examined the technological advantage of mPOS in the improvement of sales management, inventory management, and record-keeping. Utilizing a quantitative descriptive design, data were gathered from 31 micro retailers using mPOS through a validated survey instrument. The results indicated that mPOS is most adopted widely in food-related enterprises and among emerging businesses despite of limited capital. The mPOS system was overall effective in increasing the efficiency of operating the business, with the results highlighting the highest impact on sales management and record-keeping, while inventory management are, though proven effective, showed slightly lower level. No relationship can be found between any type of business profile and the effectiveness of mPOS based on statistical analysis, showing that mPOS can be used by a variety of businesses. In the face of these advantages, adoption is still limited by lack of publicity as well as integration issues. It is with this regard that the study recommends to formulate a policy that would introduce a structured training program designed to facilitate the capacity of micro business retailers to take advantage of the technological advancements of mPOS.
Keywords: Mobile Point of Sale, Technological Advantage, Micro Retailers, Policy Innovation, Capacity Building Program
