Psychological Training ^Serve With Professionalism And Heart^ For Muthawif At Saudi Arabia Suhana, Dewi Sartika, Eneng Nurlaili Wangi, Nugraha, Chintia Nabela Lestari, Gladys Giofani Maulidia
Faculty of Psychology, Universitas Islam Bandung
Jalan Tamansari 1, Bandung 40116, Indonesia
Abstract
Becoming an Umrah and Hajj guide (muthawif) requires not only deep religious knowledge but also sincerity, empathy, good communication skills, and self-confidence. A muthawif plays a role not only as an information provider and guide but also as a servant to the pilgrims, who must sincerely assist them in various conditions, including facing challenges in the Holy Land. This role demands that a muthawif maintain a balance between professional responsibilities and spiritual care for the pilgrims. Therefore, training on the duties and responsibilities of a muthawif, effective communication, developing empathy, and personal grooming is essential to equip muthawifs with the confidence needed to fulfill their role.
The training was attended by 80 muthawifs from APUH (Association for Umrah and Hajj Services) in Mecca, Saudi Arabia, and was conducted through methods such as discussions, material presentations, games, role-playing, and sharing among muthawifs. The training produced significant results in improving the muthawifs^ understanding and skills in carrying out their roles, especially in terms of responsibilities, effective communication, empathy, and personal grooming. The implication of this training is an increase in the muthawifs^ confidence and self-efficacy in performing their duties, which ultimately impacts the satisfaction of the pilgrims. When pilgrims receive clear information and sincere religious guidance from the muthawif, they are able to worship with greater focus, order, and devotion. As a result, the psychological well-being of the pilgrims is preserved.
Keywords: Muthowif- Training- Emphaty- Communication Effective- Personal Grooming-
