LEADERSHIP ROLE, INSTITUTIONAL COMMITMENT AND PERFORMANCE OF HOSPITALITY AND TOURISM MANAGEMENT IN GOLDENSTATE COLLEGE CAMPUSES Jose Razel Gegante Lape
Goldenstate College - General Santos City
Abstract
This dissertation, titled ^Leadership Role, Institutional Commitment, and Performance of Hospitality and Tourism Management in Goldenstate College Campuses^, examined the leadership roles, organizational commitment, and performance levels of hospitality and tourism management instructors, deans, and department heads. It aimed to design an intervention program to enhance or sustain these variables. The study addressed nine research problems and tested four hypotheses.
An adopted questionnaire was utilized to assess leadership styles and organizational commitment, while the OPCRF (Office Performance Commitment and Review Form) measured performance levels. A total of 100 respondents participated in the study. Using a descriptive-correlational design, the research was guided by the IPO (Input, Process, Output) framework, with each variable thoroughly analyzed in the review of related literature. Statistical tools such as frequency counts, percentages, means, standard deviations, t-tests, ANOVA, and Pearson r were employed to analyze the data.
Results revealed that respondents across all campuses exhibited highly proficient leadership roles, very high levels of organizational commitment, and very satisfactory performance levels. Despite these positive outcomes, challenges and issues related to leadership effectiveness, institutional commitment, and performance were identified, warranting attention and immediate action from college management.
In response to these findings, an intervention program titled ^Enhancing Leadership Effectiveness and Institutional Commitment in Hospitality and Tourism Management Education^ was developed. This program focuses on improving leadership effectiveness, strengthening institutional commitment, and enhancing the achievement levels of the college. By addressing the identified gaps, this intervention aims to support continuous improvement in leadership and organizational performance within hospitality and tourism management education.
Keywords: leadership roles, organizational commitment, performance, colleges, department heads, intervention program
