E-Commerce: Crucial Issues and Dispute Resolution Esy Kurniasih(1) Admiral (2)
a) Faculty of Law, Islamic University of Bandung, Jalan Tamansari No. 1, Bandung, 40116
*esykurniasih[at]law.uir.ac.id
b) Faculty of Law, Islamic University of Riau, Jalan Kaharuddin Nasution No. 113, Marpoyan Damai District, Pekanbaru, 28284
Abstract
The use of the internet is not limited to accessing information through social media, but can also be used as a means of conducting commercial transactions that have been introduced in Indonesia, namely e-commerce. E-commerce (electronic commerce) is part of e-business (electronic business) that involves the buying and selling of goods/services via the internet as a platform that brings together sellers and buyers. As electronic commerce transactions increase among the public, the potential for consumer disputes in electronic commerce transactions also rises. The existence of electronic contracts (e-commerce) offers practical and efficient business practices for both parties-sellers and buyers-and enables the convergence of numerous parties from different regions into a borderless, unrestricted platform, making it highly popular among the public today. How is the resolution process carried out if there is a problem with an online transaction between a seller and a consumer? The research method used is normative legal research that examines the legal principles and regulatory principles in e-commerce transactions. The research findings indicate that breaches of contract by one party in electronic transactions (e-commerce) still frequently occur. In terms of dispute resolution, the approach still follows the theory of dispute resolution in society, namely through Lumping it, Avoidance, and Negotiation. Generally, dispute resolution is conducted through litigation and non-litigation methods. The focus of this research is to discuss and find effective solutions for resolving disputes that arise between consumers and sellers in online transactions, as well as to understand and optimize legal protection for consumers.
