ERP 2.0 Implementation in Malaysian Manufacturing Industry - A Supply Chain Perspective Nurfatihah Ayob (a), Mehran Doulatabadi (a)*, Azizah Yusof (c)
(a) Universiti Teknikal Malaysia Melaka, Malaysia
(b) INTI International University, Malaysia
(*) mehran[at]utem.edu.my
Abstract
The advancement of technology has significantly transformed the way commercial organizations, particularly those in the manufacturing industry, manage their operations and supply chains. Among the most impactful technological developments is the introduction of Enterprise Resource Planning (ERP) systems. These systems serve as integrated platforms that facilitate planning, coordination, and control across various business functions. ERP systems are widely recognized for enhancing supply chain efficiency, improving data visibility, and streamlining decision-making processes. Despite these potential benefits, many manufacturing companies continue to face challenges in successfully implementing ERP systems. High investment costs, integration complexity, and organizational resistance to change are common barriers. This study aims to examine ERP implementation within supply chain management in the manufacturing sector and identify the critical factors influencing its success. A qualitative research approach was adopted, involving interviews with professionals from selected manufacturing firms to gain insights into their ERP implementation experiences. The study is guided by the Unified Theory of Acceptance and Use of Technology (UTAUT) framework, focusing on technological, organizational, and environmental factors affecting ERP adoption. The findings highlight key success factors, including top and middle management support, user training, and system compatibility, as major contributors to effective ERP implementation in supply chain contexts. The results enhance understanding of ERP^s strategic role and provide practical recommendations for manufacturing firms seeking to improve supply chain performance through ERP integration.
