Development Of Digital Reporting System Using Whatsapp Chatbot Alert E-Pol (Police Service Frontline Integration System) To Accelerate Police Response To Public Complaints
Febyanti Rachman, Farid Ade Setiawan, Arwanto Harimas Ginting

Government Institut of Home Affairs (IPDN)

Abstract

In today^s digital era, the need for a fast and efficient reporting system is increasing, especially
for the police who must immediately respond to public complaints. WhatsApp, as a popular
instant messaging application, offers a potential platform to develop a digital reporting system
that is accessible to the wider public. This research aims to develop and test the effectiveness of
a digital reporting system using WhatsApp chatbot in accelerating police responses to public
complaints. This research method includes the stages of needs analysis, system design,
implementation, and evaluation. Data was collected through surveys and interviews with potential
users as well as testing the system in a police environment. Data analysis is carried out
qualitatively and quantitatively to evaluate user performance and satisfaction with the developed
system. The results of the study show that the digital reporting system using the WhatsApp
chatbot is able to increase the speed of police response to public complaints. This result was
obtained based on a validation test with a score of 91% of the very valid category by both media
technology experts and a practicality questionnaire of 90.6% of the very practical category. Users
report a high level of satisfaction with the ease of use and speed of response of the system.

Keywords: Chatbot,Digital Reporting ,Police Response

Topic: Inclusive Urban Digital Governance