The Influence of Organizational Citizenship Behavior (OCB) and Employee Empathy on Job Satisfaction and Employee Performance (Study at CV XYZ)
Endah Rahayu Lestari*, Liza Wulandari, Dila Friska Grasella

1 Department of Agroindustrial Technology, Faculty of Agricultural Technology, University of Brawijaya
Jl. Veteran No. 1, Malang 65145, Indonesia
*endahlestari24[at]ub.ac.id

Abstract

Human Resources (HR) are a critical asset that significantly contributes to a company^s ability to achieve its objectives. Effective human resource management can enhance both organizational performance and competitiveness. The quality of human resources is commonly reflected in employee satisfaction and performance. Key factors influencing employee performance include Organizational Citizenship Behavior (OCB), empathy, and job satisfaction. OCB refers to discretionary employee behaviors that exceed formal job responsibilities, while empathy denotes an individual^s ability to understand and share others^ emotions. Job satisfaction reflects an employee^s overall emotional response to their job. This study investigates the influence of OCB and employee empathy on job satisfaction and employee performance. The research was conducted among production department employees at CV XYZ. A purposive sampling technique was employed, and data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM).The results demonstrate that both OCB and empathy have a positive and significant effect on job satisfaction and employee performance. Furthermore, job satisfaction serves as a mediating variable between OCB and employee performance, as well as between empathy and employee performance. These findings highlight the importance of fostering positive organizational behaviors and empathetic work environments to enhance employee outcomes.

Keywords: Empathy- Employee Performance- Organizational Citizenship Behavior (OCB).

Topic: Agro-industrial system management and regulation