REEVALUATING IT SYSTEM SUCCESS: NEW EVIDENCE FROM SAKTI WEB ADOPTION IN GOVERNMENT AGENCIES
Vina Herliana- Sriwidharmanely Sriwidharmanely- Lydia Ulimazni Vivolanda- Madani Hatta

a Department of Accounting, FEB UNIB
b Department of Accounting, FEB UNIB
c Magister of Accounting, FEB UNIB
d Department of Accounting, FEB UNIB

Abstract

Purposes: This study analyzed the successful implementation of SAKTI Web in work units within the scope of KPPN Bengkulu using DeLone and McLean models.
Methods: The approach used in this research is quantitative. The research sample came from work units within the scope of KPPN Bengkulu with 70 SAKTI Web users as respondents. Data analysis techniques used partial least square-structural equation modelling (PLS-SEM).
Results: This research shows that system and information quality significantly affect SAKTI Web use and SAKTI Web user satisfaction. Moreover, service quality does not affect SAKTI Web and SAKTI Web user satisfaction. SAKTI Web and SAKTI Web user satisfaction significantly positively affects individual performance.
Conclusion and suggestion: The results of this research show that the high level of SAKTI Web usage and SAKTI Web user satisfaction has an increasing impact on individual performance in the Bengkulu KPPN work unit.

Keywords: DeLone and McLean Model- E-Government- SAKTI WEB- Successful Implementation- User Satisfaction- User Performance.

Topic: Accounting and management information system