Assessing the Development Stage of Public Service Agency at University of National Development ^Veteran^ Yogyakarta: Insights and Suggestions for Service Improvement Sutoyo, Gita Astyka Rahmanda, Agus Santosa, Steven Getha Pradessa
UPN Veteran Yogyakarta
Abstract
This research aims to analyze the capability of the organizational maturity model in improving the competency and quality of service produced of the public service agency (BLU). Utilizing descriptive analysis based on the BLU Maturity Rating framework and its data of relevance, which includes the variables of: Financial Aspects, Service Aspects, Financial Aspects, Governance and Leadership Aspects, Innovation Aspects, and Environmental Aspects. Through this research, the role of the organizational maturity model in improving service quality has been identified, functioning as a guideline for developing organizational capabilities based on the values of competence, collaboration, and sustained development. The BLU Maturity Rating scores produced by University of National Development ^Veteran^ Yogyakarta (UPNVY) for the year 2023 are: 2.25 for Financial Aspects, 4.40 for Service Aspects, 3.75 for Internal Capability Aspects, 2.00 for Governance and Leadership Aspects, 2.50 for Innovation Aspects, and 2.00 for Environmental Aspects. Notable and tangible improvements can be observed on the sectors subjected to the organizational maturity model under BLU Maturity Rating.
Keywords: Maturity assessment, Public Service Agency (BLU
