Design for Decision Classification Model of Case Complaints Selection at the Badan Penyelesaian Sengketa Konsumen in the City of Yogyakarta
Dyah Ayu Irawati, Dhimas Arief Dharmawan, Trismi Ristyowati, Yuli Fauziah

UPN Veteran Yogyakarta

Abstract

This research develops a decision classification model design for selection of consumer case complaints at Badan Penyelesaian Sengketa Konsumen (Consumer Dispute Resolution Agency) in the city of Yogyakarta. This model can accommodate the recommendation process for selection of case complaints involving the BPSK chairman as a decision maker. The results of this research are a Case Decision Classification model which is named the SPKPerkara model. The stages of completing the case complaint selection recommendation process were completed by classification modeling using the Naive Bayes Classifier method, and TOPSIS was used to rank decision alternatives. Testing of the Case SPK Model using Confusion Matrix.

Keywords: decision classification model, Naive Bayes Classifier, TOPSIS, Consumer Dispute Resolution Agency, BPSK Yogyakarta

Topic: Engineering