THE CORRELATION BETWEEN INFORMATION QUALITY AND USER SATISFACTION OF THE HOSPITAL MANAGEMENT INFORMATION SYSTEM AT BALIMED HOSPITAL DENPASAR Putu Vierda Lya Suandari (1), I Gede Suasnawa (2), I Nyoman Adikarya Nugraha (3), Ni Nyoman Dwi Sutrisnawati (4*)
1,2,3,4 Department of Hospital Administration, Faculty of Health Sciences, Universitas Bali Internasional, Indonesia
Corresponding author : dwi.sutrisnawati[at]gmail.com
Abstract
Background: The Hospital Management Information System (HMIS) is a system of communication and information that processes and integrates the entire flow of hospital service in a network of coordination, reporting and administrative procedures to obtain accurate information. Integrated HMIS will help speed up the hospital management process. Based on the preliminary study conducted at BaliMed Hospital Denpasar, there were several complaints from the employee regarding HMIS, for example the system sometimes experienced errors.
Purpose: To determine the correlation between the quality of information produced by HMIS and user satisfaction in terms of the benefits generated at Balimed Hospital Denpasar.
Methods: This research used a quantitative method by administering a questionnaire. The study conducted on July-August 2022. The number of samples was 69 respondents HMIS users from 15 unit in the hospital with Proportionate Random Sampling technique. Spearmans Test was conducted for Hypothesis testing.
Results: Variable of information quality has good category with overall average value is 2.71. The statement with the highest average value is ^HMIS produces accurate information^ which is 3.27. The statement with the lowest average value is ^how HMIS works is difficult to understand^ which is 1.88. Variable of user satisfaction has the satisfied category with overall average value is 2.95. The statement with the highest average value is ^the information systems, facilities and equipment currently provided and used, can help and satisfy user^ which is 3.27. The statement with the lowest average value is ^The information provided is not reliable/trustworthy^ which is 2.21. The results of the analysis obtained r value = 0.76 with p value <0.001. These results mean that information quality has a positive and significant effect on user satisfaction.
Conclusion: Information quality has a positive and significant effect on user satisfaction in Balimed Hospital Denpasar.
Keywords: The Hospital Management Information System- Information Quality- User Satisfaction
