Human Resource Performance Analysis Utilizing The Human Resource Scorecard Method at Balikpapan Baru General Hospital Azmilla Nurrachmalia Adha1, Qurratul Aini2
1,2Master in Hospital Administration, Universitas Muhammadiyah Yogyakarta
Jl. Brawijaya Kasihan Bantul Yogyakarta 55183, Telp. (0274) 387656
Corresponding Email: millapikaa[at]gmail.com
Abstract
Background: HRP plays a pivotal role in determining OP. HR constitute a vital asset for any organization, and their performance can exert a substantial impact on both customer satisfaction and financial outcomes, ultimately influencing the success of the organization. Utilizing the HRSC approach for measurement empowers organizations to create specific strategies aimed at enhancing their HRP.
Purpose: The objective of this research is to measure the HRP at Balikpapan Baru General Hospital with HRSC approach.
Methods: This study constitutes cross-sectional quantitative research. It employs HRSC questionnaires derived from the BSC, which were thoroughly adapted from prior research and administered on the Likert scale. The research was conducted among nurses and midwives. Validity and reliability assessments were performed before data collection. The data were subjected to descriptive analysis, and the CDMG method was utilized to determine the importance of the KPIs.
Results: The Pearson Correlation analysis yielded 27 valid statements with a significance (2-tailed) value less than 0.05, and the Cronbachs Alpha coefficient was 0.962. The study included a total of 69 respondents. Following the implementation of the CDMG method, this hospital attained a KPI score of 4.15.
Conclusion: While the performance across all HRSC perceptions is outstanding, hospitals should assess their current policies or develop new ones to sustain these favorable performance outcomes.
Keywords: performance- HRSC- human resources- hospital