The Principle Of Open Communication Through Screen Sharing In Electronic Medical Records
Yudha Manggala, Winny Setyonugroho

Master of Hospital Administration, Universitas Muhammadiyah Yogyakarta, Indonesia

Abstract

Background: The development of digital technology in society has led to the transformation of digitalization of Health services. However, the application of EMR has complex challenges, one of the most important is the change in communication between doctors and patients. Empathy and eye gaze are the problems most often complained of by patients in the era of applying EMR. Method screen sharing became one of the methods used in applying EMR. After a landslide and literature review from various supporting sources, further studies need to be conducted to determine the effect of communication openness using screen sharing on the application of EMR.

Purpose: Applying the principle of openness of communication using screen sharing on EMR in Semarang Army Hospital

Method: This research uses qualitative descriptive methods. The steps taken in this study are determining the research method or design, research subjects, research locations, research instruments, data collection methods, and data analysis methods with NVivo 12.

Results: The age characteristics of most informants are in the age range of 50-60 years as much as 46.7 %. Whereas, in terms of education most recently in the strata 2 education range of 53.3 %. As much as 60% of informants are involved in female sex research, with the majority of informants working as doctors, which is 40%. The results of the interview show that the main factors contributing to the success of doctor-patient communication on the use of the EMR system with screen sharing are the attention and empathy of doctors towards patients. Supporting factors for effective doctor-patient communication include an attitude of respect, humility, and being able to place oneself in the patient^s condition. One supporting factor for patient satisfaction is that the doctor is more thorough and informative in delivering medical information.

Conclusion: The method of information openness is closely related to doctor-EMR interactions and doctor-patient communication. This research provides an understanding of using EMR systems with screen sharing. The parameters used in each theme are important factors in applying the method of screen sharing. Feedback positive on the research theme will realize health services that prioritize patient satisfaction with a center on patient-centered care

Keywords: Openness of EMR to patients- Doctor-EMR interactions- Doctor-patient communication.

Topic: Management and Informatic Health Science