A Long Waiting Time For A Brief Doctors Consultation. Is It Worth The Effort?
Muhamad Taufan Iskandar, Sri Sundari

Hospital Administration Masters Program, Muhammadiyah University of Yogyakarta

Abstract

Long waiting times were one of the causes of patient dissatisfaction with health service providers. Long waiting times were a problem that has always existed since ancient times, now and in the future. This happens because most health service providers continue to strive to increase the number of patient visits but were not followed by increasing service capacity and capabilities. The duration of a patients waiting time to receive health services is influenced by various factors, one of the factors that can influence the duration of a patients waiting time is the duration of the doctors consultation. The duration of a doctors consultation was one factor in determining patient satisfaction. The duration of the doctors consultation should not be too short and should not be too long. Nowadays, patients can decide for themselves whether long waiting times for short doctor consultations are worth the effort.
This study aimed to determine patient satisfaction based on the duration of the doctors consultation.
This research was conducted at the Internal Medicine Clinic using a quantitative observational analytical research design with a cross-sectional data collection method using a questionnaire. The patient satisfaction questionnaire uses a 1-5 Likert scale, while the doctor consultation duration questionnaire uses actual recording in minutes. The respondents for this study were 139 respondents based on epi-info software calculations with a confident interval of 95% and the sampling method used consecutive sampling. The research results were analyzed using SPSS version 21 with the chi square analysis method.
The duration of the doctors consultation with an average of 6 minutes does not affect patient satisfaction (P-Value 0.842).
Patient satisfaction was not only influenced by the duration of the doctors consultation. There are many other factors that can influence patient satisfaction, not limited to the duration of the doctors consultation.

Keywords: Waiting Time- Doctos Consutation- Patient satisfaction

Topic: Management and Informatic Health Science