Student Drop Out Risk: Does Student Satisfaction Essential?
Dorojatun Prihandono, Andhi Wijayanto, Dwi Cahyaningdyah, Angga Pandu Wijaya

Universitas Negeri Semarang

Abstract

The academic aspect of service is an essential aspect for students. The perceived academic service is related to the assessment lecturer^s ability to deliver material in the learning process- therefore, students obtain knowledge under the study plan. The learning process is related to satisfaction, which is indicated through student understanding and satisfactory evaluation results. This study elaborates on the effect of perceived academic services on student satisfaction and drop out risk. The study was conducted on higher education students with a total sample of 124. The sample criteria were students in the third to fifth semester who had experienced the academic environment and had perceived to evaluate sufficiently. The results showed that the perceived academic service influence student satisfaction. Research proves that perceived academic services directly affect student drop out risk. The research indicates student satisfaction mediates partially perceived academic services toward student drop out risk. Perceived academic service is a prominent factor that determines student satisfaction. When students satisfy with academic services, it will reduce the risk of the number of Drop Outs. The student drop outs are declining due to students^ evaluations meet the assessment standards. Students who have adequate evaluations will tend to graduate on time.

Keywords: Perceived Academic Service, Student Satisfaction, Student Drop Out Risk

Topic: The Directorate of Higher Education Roles for Enhanching Indonesian University to WCU