e-Government Implementation The use of e-kelurahan improving Public Service
Siti Osa Kossasy1,* Sinta Westika Putri2, F. Yasmeardi3 Yenni Jufri4, Eva Suryani5

STIA LPPN

Abstract

Abstract is suKelurahan As an institution that is very close to the community, it implements e-government in the form of services to the community through the e-kelurahan application. The problem that arises from this is for people who are still technologically savvy, can they still use e-kelurahan to take care of administration. The purpose of this research is to see how the use of e-kelurahan in improving public services to the community in the Kampung Pondok Village, Padang City. The research method used in this research is descriptive qualitative in the form of in-depth interviews with the community and related parties. The results of the study indicate that the use of e-kelurahan applications in improving public services is still not effective because there are still many people who carry out services manually, lack of socialization by officers to the community about the importance of using e-kelurahan.

Keywords: ^public service^ ^e-government^ ^community satisfaction^

Topic: Public Administration