Agile Governance in Public Services: A Website Study of Mal Pelayanan Publik in the Special Region of Yogyakarta
Muhammad Ariq Rafi^, Akhmad Kurniawan, Fadia Azzahra, Satria Iman Prasetyo

Department of Government Affairs and Administrations, Universitas Muhammadiyah Yogyakarta, Special Region of Yogyakarta

Abstract

The background of this research is the Panrb Ministerial Regulation Number 23 of 2017 concerning the Implementation of Mal Pelayanan Publik (MMP). The Provincial Government of the Special Region of Yogyakarta (DIY) signed a commitment to implement the MPP with PANRB. Through MPP, it is hoped that it can make it easier for the people of Jogja to access various kinds of public services on one website. The research method uses a qualitative type with a case study approach. The data in this study was obtained through literature studies through a number of previous studies. The data obtained were analyzed using Qualitative Data Analysis Software with cross tab feature in Nvivo 12 Plus. In addition, it is also analyzed using interactive model techniques through three aspects of analysis, including: data reduction, presentation, and drawing conclusions. The purpose of this study is to review the Public Service Mall website in the theory of Agile Governance which is divided into 6 indicators, including: good enough governance, business-driven, human focused, based on quick wins, systematic and adaptive approach, simple design and continuous refinement. This theory is considered by researchers to be more relevant to what the DIY Provincial Government is pursuing, namely in the implementation of various kinds of public services in one public service, namely MPP. This research will look at the public service process in the perspective of Agile Governance. The results of the research can be a reference as well as an evaluation of the DIY Provincial Government in optimizing website-based public services.

Keywords: MPP- Agilve Governance- Public Service

Topic: Other Social Sciences and Humanities