Strengthening Urban Governance: Digital Transformation through the Development of Electronic-based Government Systems to create Smart Cities in Malang City
Muhammad Kamil, Syasya Yuania Fadila Masudi, Nadilla Nova Krisanti

1,3 Department of Government Studies, Faculty of Social and Political Sciences, Universitas Muhammadiyah Malang, Indonesia
2 Department of International Relation, Faculty of Social and Political Sciences, Universitas Muhammadiyah Malang, Indonesia

Abstract

The Complexity of urban governance issues more complex than non-urban issues. The problem in Malang City is interdependence, artificial, dynamic governance. Integrated data management between Local Government Organizations in improving public services in Malang City has been a strategic issue in related to institutional arrangements, public services, poverty, informal sector marginalization in urban areas that need utilize information technology towards sustainable urban development. The problem of governance in terms of implementations and services to the community, as well as community participation to government programs. This research aims to examine of smart change through government innovation and efficient, effective, transparent of public service and integrity digital transformation. The research method applied in this study is a descriptive qualitative method with primary data collection techniques obtained through direct observation, interviews, and documentation. Secondary data from literature, previous research, information either the internet or data obtained in the field related to this research. The results of this research, th effort to strengthen Malang is committed to realizing a smart city, when viewed from the development of an electronic-based government system (SPBE) and integrative policies based on the principles of good urban governance, it has been going well even though SPBE continues to be developed in stages. This is strongly supported by city leaders who are more exposed to many innovative practices in both urban governance and public service development by repeating existing practices with different approaches, taking a holistic approach to development, and exploring innovative policies and practices in integrated solutions.

Keywords: Good Urban Governance, Digital Transformation, Integrative Policies, SPBE

Topic: Other Social Sciences and Humanities