Analysis of Quality Attributes Affecting Positive and Negative Word-of-Mouth (WOM) of University Students
Imelda Junita, Fanny Kristine, Sherlywati, Rizki Muhamad Sidik

Maranatha Christian University

Abstract

Abstract is submitted as file

Keywords: quality attributes of the university, student satisfaction, positive and negative WOM

Topic: Psychological, Education and Social Resources in the New Normal