THE CHALLENGES IN PROVIDING EFFECTIVE PUBLIC SERVICES TO INDONESIAN SOCIETY IN THE COVID 19 PANDEMIC ERA Ampuan Situmeang, Rina Shahriyani Shahrullah, Winsherly Tan
Faculty of Law, Universitas Internasional Batam
Abstract
Public service constitutes a series of activities to meet the service needs. The current era of the Covid-19 pandemic has caused a lot of community needs to be served, and it is coupled with the issuance of various policies from the central and regional governments, for example the instruction to Work From Home, Physical Distancing, and Large-Scale Social Restrictions for Civil Apparatus. The objectives of this study are to analyse the implementation of public services in the pandemic era and propose the solutions for the implementation of optimum public services. The study utilizes a normative legal research approach. The type of data used in the study relies on secondary data consisting of primary legal materials, namely Law No.25 of 2009 and Law Np.39 of 1999. The Welfare State Theory by Muchsan is used to as an instrument for the analyses. It asserts that the welfare of its citizens must be evenly distributed, and the state is required to provide the best possible service the communities. The results of the study have found that the people^s complaints regarding public services during the Covid-19 pandemic have significantly increased. The study claims that the solutions is to establishing a public service innovation ecosystem which includes raising awareness, improving capacity building and empowerment, integrating and facilitating quick process of services.
Keywords: Public Service, Covid 19 Pandemic, Human Rights, Indonesia
