Supervision of Banking Institutions in Managing Customer Data during the Covid-19 Pandemic in Indonesia Satria Braja Hari andja1, Bismar Nasution2, Budiman Ginting3, Zulkarnain Sitompul 4
Universitas Sumatera Utara,Medan, Indonesia
Abstract
Banks in storing customer data must refer to the applicable regulations in Indonesia by upholding the trust and security of customers^ personal data. Other than the data of depositing customers, banks also obtain customers^ data from borrowing customers, which in getting borrowing customers, bank often involve third parties who are not affiliated with the bank to look for borrowing customers to earn income amid the economic recession due to the current pandemic. third parties capture/get the candidate of borrowing customers and have the right to collect and store the borrowing customer data. From the searches by the researcher, there were many leaks of bank customer data that were freely traded on social media. The bank should have guaranteed the confidentiality of customer data as regulated and guaranteed in Act Number 10 of 1998 about Banking, however, in reality banking customer data is often traded on social media freely. The research method used is the normative research method. Data collection was carried out through literature study. The results showed that the regulatory weakness and the carefulness of the Financial Services Authority in supervising banking institution in keeping the customer data are the main factors causing customer data to be traded freely.
