A Contemplate Study of Aviation Consumer Protection Rights on The Existence of A New Modified Pre- and In-flight Safety Video Demonstration
Jessica Sutanto (a), Marcelina Sutanto (a), A Alif Mustafa (a), Fitri Pratiwi Rasyid (a*)

(a) Civil Law Department, Faculty of Law, Hasanuddin University, Makassar, Sulawesi Selatan 90245
*fitri.pratiwi[at]unhas.ac.id

Abstract

According to the International Civil Aviation Organization standards, to assure safety measures for aviation consumers, the airline must provide safety facilities including information, and equipment demonstration prepared for the emergency situation on board. Due to the inevitable technology development, the demonstration has switched to video mode, which is now often modified using more relaxing settings such as using vacation backgrounds. In fact, the video demonstrations favor of irrelevances or even obscure the safety aspect information for the passengers. Therefore, this study aims to question the consumers^ protections on board due to the existence of a new modified in-flight safety demonstration. As a result, appropriately, aviation consumers could be more protected by having clearer and more reliable safety guidelines without excessive modification. Ideally, the video should be displayed according to the plane conditions, in which the consumers may have better preparation in case of an emergency on board. Regardless of the preferred mode of the safety guidance demonstration, it is the core content of the information that should be emphasized.

Keywords: Aviation protection consumer rights, Emergency, In-flight safety demonstration

Topic: Trade and Business