THE IMPLEMENTATION OF THE VALUE OF JUSTICE IN RESOLVING CONSUMER DISPUTES IN INDONESIA DURING THE COVID-19 PANDEMIC
Sri Wahyuni1, Efa Laela Fakhriah2, Anita2, Sonyendah3

1Universitas Bhayangkara Jakarta Raya - Indonesia
2Universitas Padjajaran - Indonesia
3Universitas Tama Jagakarsa - Indonesia

Abstract

The value of Justice is an important and mandatory thing, not only justice for every individual in order to fulfill individual rights. Justice must be understood as equality in law and in obtaining justice for the parties in solving problems, especially in resolving consumer disputes. The purpose of this study is to analyze the implementation of the value of justice in resolving consumer disputes in Indonesia during the Covid 19 pandemic. This study uses a qualitative normative legal research method that refers to the source of Indonesian state law, the 1945 Constitution, Law Number 8 of 1999 concerning Protection. Consumers, Cases, Legal Journals, Books. The results of this study indicate that the implementation of the value of justice stated in the source of the Republic of Indonesia law in resolving consumer disputes during the Covid 19 pandemic can be a reference basis for the disputing parties.

Keywords: Value of Justice, Dispute Resolution, Consumers,

Topic: Investment and Settlement Disputes