CONSUMER PROTECTION IN DIGITALIZED INDONESIA
Ria Setyawati, Iman Prihandono, Dian Purnama Anugerah, Ari Prasetyo

Law Faculty, Universitas Airlangga

Abstract

Online marketplace consumers get information about products only one-sided from business actors. The Information sometimes not conveyed honestly by business actors clearly causes harm to consumers. Consumers do not get goods as expected. Such consumer losses are a form of violation of consumer rights. Legal protection for consumers who make transactions through the online marketplace needs to be upheld. This research is focusing on the forms of consumer violations through the online marketplace, restoration of consumer rights and legal protection for consumers in Indonesia. The approach used in this research is juridical normative with a case approach, and a conceptual approach. The study results concluded brief analytic about infringement of consumer rights and the formulation of legal protection for online market place consumers.

Keywords: customer protection, online marketplace

Topic: Trade and Business