A NEED ANALYSIS ON THE INSTRUCTIONAL MATERIAL DEVELOPMENT OF SPEAKING SKILLS FOR SECRETARIAL STUDENTS
Didik Hariyadi Raharjo

Akademi Sekretari Budi Luhur

Abstract

A professional secretary should be proficient in communicating in English, especially in productive skills such as speaking and writing to complete all his duties. This research was aimed to determine the needs of the secretarial students in speaking skills to meet the need for professional secretaries in today^s business and industrial world. This qualitative research was conducted from March to August 2020 and involved 30 secretarial students from Jakarta. The research data was the students^ needs that could be divided into target needs (necessities, lacks, wants) and learning needs based on Hutchinson and Waters^s theory. The data was collected through observation, interviews, and questionnaires. The result of this research indicated that the students should master the speaking skill that was needed to complete the secretarial tasks such as: handling telephone calls, facing a job interview, describing a product, making an appointment, making a hotel reservation, making a press release, running a business meeting, making a presentation, winning a negotiation and many more. But, the students encountered various obstacles in speaking such as limited vocabulary and incorrect grammar. Furthermore, in learning to speak, the students wanted to get a lot of interesting interactive materials that were wrapped in dialogues or monologues activities.

Keywords: Need Analysis, Necessities, Lacks, Wants.

Topic: Education