SELECTION OF SHIPPING SERVICE COMPANIES USING ANALYTIC HIERARCHY PROCESS IN INDONESIA
Ragil Pardiyono1, Rina Indrayani2

1Universitas Jenderal Achmad Yani,
2Sekolah Tinggi Teknologi Bandung

Abstract

This study aims to design a decision support system for the selection of shipping services in Indonesia. This study uses a Multi Criteria Decision Making (MCDM) method, namely the Analytic Hierarchy Process. According to Magdalena in Pardiyono & Indrayani [2], the Analytic Hierarchy Process is quite effective in accelerating the decision-making process by solving the problem into its parts. Determination of criteria based on consumer opinion through a questionnaire. The selected criteria are Delivery Time, Cost, Handling Damage / Missing Goods, Billing System, and Information Accuracy. Based on the data processing and analysis above, it can be concluded that the selected service company is a JNE delivery service company based on the criteria of Delivery Time, Cost, Handling Damage / Missing Goods, Billing System, and Information Accuracy with a value of 0.392.

Keywords: Selection, Shipping Service Companies, Analytic Hierarchy Process

Topic: Engineering and Technology