Structure of Pharmacist-Patient Communication Exchange at Primary Health Center: Observational Study in Indonesia
Setiyo Budi Santoso (a*), Muhammad Hafid Naufal Majid (b), Annis Azhar Suryaningtyas (c), Rayinda Faizah (d), Ika Mulyono Putri Wibowo (e)

a) Department of Community and Clinical Pharmacy, Faculty of Health Science, Universitas Muhammadiyah Magelang
b) Pharmacy Undergraduate Program, Faculty of Pharmacy, Universitas Muhammadiyah Magelang
c) Department of Communication Science, Faculty of Psychology and Humanities, Universitas Muhammadiyah Magelang
d) Department of Clinical Psychology, Faculty of Psychology and Humanities, Universitas Muhammadiyah Magelang

d) Department of Center Medication Information and Pharmaceutical Care, Faculty of Pharmacy, Universitas Surabaya

Abstract

The prevalence of non-communicable diseases was dominated by hypertension (22,525,000,000) and diabetes mellitus (90,365,000,000). The prevalence of Type 2 diabetes mellitus increased from 6.9% in 2013 to 8.5% in 2018. The prevalence of hypertension in Indonesia increased from 25.8% in 2013 to 34.1% in 2018. They are the top priority of non communicable diseases control through Chronic Disease Management Program (Prolanis). Adherence of Prolanis participants in taking drugs impact on the success and achievement of therapy results. Counseling activities by pharmaceutical personnel can increase prolanis participant compliance in undergoing therapy. This research is a descriptive research. The instrument used in this study was the Roter Interaction Analysis System (RIAS) in the form of a communication evaluation method and a voice recording device. Sampling in this study using nonprobability sampling method with convenience technique. The method of collecting interaction data using a voice recorder when pharmaceutical personnel conduct counseling of prolanis patients. The results of the recordings at Puskesmas Muntilan 2 obtained a sample of 22 records, while the results of recordings at Puskesmas Tempuran obtained a sample of 26 records. The results of this study indicate that the proportion of communication between pharmaceutical personnel and prolanis patients at Muntilan 2 Public Health Center on task focused function is 126 utterances and socio-emotional function is 146 utterance. The proportion of communication between pharmacists and prolanis patients at Puskesmas Tempuran on task focused functions was 150 utterances and socio-emotional functions was 107 utterances

Keywords: Prolanis, Roter Interaction Analysis System, Task focused, Socio-emotional

Topic: Medicine and Health Sciences