Communication Model for Pharmacists and Patients in the Chronic Disease Management Program in Magelang Regency
Annis Azhar Suryaningtyas, Setiyo Budi Santoso

Universitas Muhammadiyah Magelang

Abstract

The Chronic Disease Management Program (Prolanis) is a health care system and a proactive approach to health care for patients suffering from chronic diseases. The first objective of this program is to encourage couples with chronic diseases to achieve an optimal quality of life with an indicator of 75%. Second, prolanic patients at the First Level Faskes have ^good^ results on specific examinations of Type 2 DM and Hypertension according to the Clinical Guidelines (sumbr: Prolanis BPJS practical guide book). Prolanis is also carried out at the Primary Level Fasks in Magelang Regency.
One of the supporting factors for the success of this program is patient compliance in taking medication. This is evidenced by the existence of a consultation program on monitoring adherence to taking medication into prolanis activities at the First Level Health Center. When viewed from the point of view of communication science, this activity creates a health communication context. Therefore, communication skills of pharmacy personnel are needed to convey explicit educational messages in such short conversations. However, the form of communication that occurs between the pharmacist and the patient takes the form of a formal conversation. Delivery of drugs between pharmacists and patients. Thus it is important to conduct research to identify and provide an overview of the model of health communication patterns that occur in the prolanis program between pharmacists and patients. So that one of the goals of prolanis is to create patient compliance in taking medication.
In this study, the phenomena above will be explored using the theory of Patient-Centered Communication by Debra Roter and Judith Hall. Patient-Centered Communication describes a patient-centered communication model that includes four key elements, namely data gathering, patient education and counseling, partnership-building communication, emotional responsiveness. Meanwhile, the method used in this study is a qualitative

Keywords: Communication model, Patient-Centered Communication, Prolanis

Topic: Medicine and Health Sciences